Category Archives: Customer Service

The Role of Finance in Creating a Customer-Centric Culture

This week’s article is by John W. Braine, Partner, CFO Edge, LLC. Grounding business actions in a deep understanding of what customers want is essential, and it’s helpful to look at the role of finance in creating a customer-centric culture. … Continue reading

Posted in Big Data, CFO Services, Customer Service, Customer-Centric Culture, Data Mining, Financial Leadership, Growth Strategies, Los Angeles, Sales Strategies | Tagged , , , , , , , , , | Leave a comment

Is Industry Expertise Overrated When Choosing a Provider?

This week’s article is by Arthur F. Rothberg, Managing Director, CFO Edge, LLC. When business leaders select a professional services firm, it is not uncommon for them to focus first on whether a provider has relevant experience in their specific … Continue reading

Posted in Customer Relationship Management, Customer Service, Financial Consulting Services, Professional Referrals, Professional Services Firms, Sales Strategies | Tagged , , , , , , , , , , | Leave a comment

Why You Need to Diversify Your Customer Base

This week’s post and linked full PDF are by Sherry Rahbar, Partner, CFO Edge, LLC. We’re all familiar with the importance of diversifying an investment portfolio to, for example, mitigate the impact of one stock’s or one sector’s price fluctuations. Similarly, … Continue reading

Posted in CFO Services, Customer Base Diversification, Customer Relationship Management, Customer Retention, Customer Service, Los Angeles, Sales Coverage Models, Sales Strategies | Tagged , , , , , , , | Leave a comment

Do You Really Need to Make That Business Trip?

This week’s post and linked full PDF are by William K. Thorpe, Partner, CFO Edge, LLC. With air travel presenting challenges around time lost flying, reduced on-plane seating space, and security compliance, virtual meetings via teleconference are becoming a more attractive … Continue reading

Posted in Cost Cutting Strategies, Customer Relationship Management, Customer Service, Los Angeles, Virtual Meetings | Tagged , , , , , , , , , | Leave a comment

How to Tell If You’re About to Lose a Customer & What to Do Next

This week’s post and linked full PDF are by Sherry Rahbar, Partner, CFO Edge, LLC. Given research that shows it can cost five times more to acquire a new customer than to retain one, Los Angeles and Southern California executives … Continue reading

Posted in Customer Loyalty, Customer Relationship Management, Customer Retention, Customer Service | Tagged , , , , , , , | Leave a comment

Lean: It Isn’t Just for Manufacturing

This week’s post and linked full article are by Howard Goldman, Partner, CFO Edge, LLC. While most executives in Los Angeles and Southern California are familiar with lean manufacturing, many who own and manage non-manufacturing companies aren’t as familiar with … Continue reading

Posted in Cost Analysis, Cost Cutting Strategies, Customer Service, Financial Strategy, Growth Strategies, Lean Principles, Los Angeles, Operational Analysis, Outsourced CFO Services, Pricing | Tagged , , , , , , , , , | Leave a comment

How to Apply the 80/20 Rule to Your Business

This week’s post and linked full article are by William K. Thorpe, Partner, CFO Edge, LLC. Applying the 80/20 rule to profitability and customer segments, conventional wisdom has it that 80 percent of an organization’s profits are derived from 20 percent … Continue reading

Posted in Activity-Based Costing, CFO Services, Cost Analysis, Customer Loyalty, Customer Service, Growth Strategies, Los Angeles, Pricing, Profitability | Tagged , , , , , , , , | Leave a comment

How to Choose the Proper Pricing Strategy

By Sherry Rahbar, Partner, CFO Edge, LLC Knowing how to choose the proper pricing strategy is a significant challenge for executives leading Los Angeles and Southern California businesses. Their ongoing pricing evaluations include questions on matching prices of competitors, specific … Continue reading

Posted in CFO Services, Customer Service, Los Angeles, Pricing, Profitability, Staying Competitive | Tagged , , , , , , , , , | Leave a comment

What’s Your “Next Big Thing” — and Will It Succeed?

This week’s post and linked full article are by William K. Thorpe, Partner, CFO Edge, LLC. Apple’s recent introduction of the Apple Watch brings to the forefront a two-part question for Los Angeles and Southern California executives: What’s your “next … Continue reading

Posted in CFO Services, Customer Service, Growth Strategies, Los Angeles, Mission Vision Values & Culture, Operational Analysis, Research & Development | Tagged , , , , , , , , , , , , | Leave a comment

How Your Clients Can Say “Goodbye” to Bad Client Relationships

This week’s post and full linked article are by John W. Braine, Partner, CFO Edge, LLC. A number of reasons – unreasonable demands, slow payment, asking for a lower price, or an unpleasant nature – can sometimes make Los Angeles … Continue reading

Posted in Customer Relationship Management, Customer Service, Los Angeles, Professional Services Firms, Risk Management | Tagged , , , , , , , | Leave a comment